Frequently Asked Questions
Have a question pertaining to our games, delivery options, customer service or rewards program that you need answered? Read on for responses to some of our more frequently asked questions. For additional information regarding deliveries and shipping, please view our Deliveries page. If you can’t find a solution you’re looking for, simply get in touch with us using the details found on the contact page.
Most parcels ship within two business days of ordering. In some instances, parcels may take longer to process . This additional processing time is because we need to move stock from our various warehouses or retail stores to fulfill your order. Should your order take more then two business days to ship, we will let you know via phone or email.
Here are the terms we use and what they mean to you:
- In Stock: The item is available and can be dispatched within our shipping terms.
- Pre Order: This product is due for a new release. When this product is received from the distributer, we will dispatch the product within our shipping terms
- Back Order: If an item is on back order it means that we are waiting on a further shipment from our suppliers to replenish our stock.
If an item is on pre order it means that that this is a new release product and we expect it will be in high demand. Putting in a pre order guarantees you will be one of the first customers to get the product when it arrives. We recommend that that you place pre order items on separate orders.
If you have pre ordered item/s in your order with items that are in stock, this will delay your entire order until we have received the pre order item. If you would like to obtain your goods faster we recommend you place the pre order item/s on a separate order. That way you will receive your other products within our shipping terms.
In certain circumstances you may place an order over the telephone, however we recommend that you use our secure E-commerce system to ensure that you have the correct goods selected. We cannot be responsible for items ordered over the telephone not matching items you thought you were ordering.
If the information you have entered is correct please email us at the following address firstname.lastname@example.org with your order number (if you have one), the coupon code and any error message that occurred at the time of entering.
We provide free shipping service for all metropolitan orders over AUD $100. If, for some reason your purchase is over AUD $100 and you been charged delivery on top, then please email us a copy of your transaction number along with a brief description of what occurred to email@example.com and we will have the amount of the shipping charge refunded.
Try the following:
- Please refresh your page;
- Try another web browser (Internet Explorer, Chrome or Firefox); or
- Empty your cache file using the Tools Option section of your browser
Please note that the above may result in your order being lost and you may have to start again.
There are Games Paradise Stores at the following locations.
Sydney Pitt St Store
Shop 2, 343-357 Pitt St, Sydney, NSW
t. +61 2 9267 2069
Warringah Mall Store
Shop 520, Warringah Mall, Brookvale, NSW
t. +61 2 9939 4100
We do not offer pick up from our warehouses.
In some cases prices may match. This is purely coincidental and prices at Toys Paradise and Games Paradise are Internet exclusive.
Refunds will generally occur when an item you ordered is no longer available.
Australia and New Zealand only.
You can order without registering, however there are benefits if you do register. They are:
- Faster check out on next purchase
- You automatically get Paradise Rewards on your purchases which can be used later to purchase goods
- You will receive our newsletter list which has exclusive offers and discounts