Terms & Conditions

The terms and conditions ("information") compiled in this document are subject to change without notice. It is the responsibility of the any person seeking to rely on the information by visiting our website at www.gamesparadise.com.au or by contacting Games Paradise on 1300 365 218. "Games Paradise", "we", "us" and "our" are references to Games Paradise, the trading name of Games Paradise OnLine Pty Limited A.B.N. 19 145 474 620- a company registered in Australia under the Corporations Act 2001.

The Terms and Conditions in this document govern the use of Games Paradise's Online Shopping Service (the Service). The Service includes shopping, returns, and participation in promotions run by Games Paradise.

Purchasing terms and conditions

Shipping and Delivery

Acceptance of orders

We may limit quantities available for sale or sold, and we reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Website, we will provide you with an opportunity to place an order at the correct price assuming such product is available. Advertisements on our Website are invitations to you to make offers to purchase products and services on the Website and are not offers to sell. Your properly completed and delivered order information constitutes your offer to purchase the products or services referenced in your order. If you wish to cancel an order, you may request a cancellation by emailing us. However, if we are not able to receive and process your cancellation request before we accept and ship your order, your cancellation request may not be effective.

 

Exchanges, Returns and Refunds

What are the Conditions on Returns and Exchanges?

Returns for Exchange/Change of Mind:

  • Returns must be received within 14 days of the customer receiving the product(s).
  • The product(s) should be in its original condition and package.
  • Freight cost to RETURN the product is covered by the customer*
  • Freight cost to RESEND the product is covered by the customer.
  • Please note we do not give refunds for change of mind. We are happy to offer a store credit.**

*We are not responsible for any lost returned parcels so please send it back to us via a traceable method like registered post or traceable courier.

**Store credit will exclude the shipping cost which was used to send the product(s) in the first place.

Please include a note with your return stating:

  • Order Number
  • Name
  • Contact number
  • What you would like to exchange for, or if you would prefer store credit

Returns for Faulty Products:

  • If a product is faulty, it should be returned to us within 21 days of the customer receiving the item.
  • Please contact customerservice@gamesparadise.com.au or call us at 02 8579 2210 to arrange a return for the product.
  • Faulty products once received by Games Paradise can be exchanged for new one or a full refund.

Please include a note with your return stating:

  • Order Number
  • Name
  • Contact number
  • Exchange or refund

Colours and Sizes

Games Paradise provides high quality pictures of our products. Please be aware that whilst we have done all we can to ensure that you see real life colour, depending on your viewing screen the colours may appear slightly different to the actual products.

Prices on Games Paradise

All prices in the shopping areas are in Australian dollars (AU$) and are inclusive of GST. Games Paradise takes all steps to ensure that prices are prices are correct at time of publication, however we reserve the right to alter prices should we inadvertently publish incorrect prices. If this should happen after you have ordered a product on the site and have passed through the check out, we will contact you prior to sending your order and notify you of the correct price. You will then have to choice to either proceed with your order or cancel the order.

Please be aware Prices Online may be significantly cheaper then instore, as different stock levels and promotions are run through the website only.

Marketing & Promotions

By purchasing products or registering as a member you agree that your details including your email address, mailing address and mobile phone number may be used by us or Games Paradise Online Pty Limited to keep you informed about future products, services and events provided by either Games Paradise On Line Pty Ltd or Toys Paradise Australia Pty Limited. If you wish to change your contact mechanism (specify direct mail, telephone or email) or opt out of any communications from Games Paradise OnLine Pty Ltd or Toys Paradise Australia Pty Limited you can do so by amending your details on our website or alternatively contact customer service on 1300 365 218.

Unless otherwise specified, sales and discounts are applied to our prices by use of a "coupon code" at the time of check out.   To ensure that you obtain advertised discounts please ensure use of the relevant coupon code at check out.    If you proceed through check out without use of a coupon code, please contact customer service for adjustment to your payment.   

Sales codes do not apply to preorders, items already on sale and Magic the Gathering products.

e-Gift Cards

Toys Paradise allows e-Gift Cards to be purchased on line free of charge. To redeem an e-Gift Card you will need the individual code allocated to the e-Gift Card. The Conditions of the Gift Card as follows:

a) E-Gift Card can be redeemed for merchandise only and are not redeemable for cash.
b) E-Gift Card are valid for 12 months from date of issue.
c) E-Gift Card can be purchased online free of charge.
d) E-Gift Card will be emailed to recipient of the gift and the purchaser will be sent a confirmation that the Gift.
e) E-Gift Card can only be redeemed on Games Paradise's website.
f) If an E-Gift Card is redeemed for less than the amount purchased, the recipient will still able to return to Games Paradise's website at a later date to redeem the remaining amount of funds on the E-Gift Card.
g) E-Gift Card are in $AUD.
h) Standard shipping rules apply for any items purchased using a E-Gift Card.
i) E-Gift Cards cannot be refunded once purchased.

Copyright

Games Paradise is a trade mark of Games Paradise OnLine Pty Limited. The copyright and other intellectual property rights in the material contained in the Service are protected by Games Paradise OnLine Pty Ltd

Children

Games Paradise will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases, including subscriptions, on the Service.

Disclaimer

This Service provides general information about Games Paradise Limited and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Games Paradise and the services and products they offer. Games Paradise reserves the right to change, delete or move any of the material on the Service at any time without notice.

Games Paradise and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.